So what does a Customer Service Advisor really do? Think of yourself as someone who will provide extensive troubleshooting with application content via email and chat to our customers, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

Responsibilities

• Answer software and technical questions through email, chat, and phone conversations
• Perform root cause analysis to determine the appropriate course of action
• Contribute to the knowledge base through technical and provide support documentation
• Deliver timely, accurate, and professional customer service through email, chat, and phone conversations
• Research issues and provide effective solutions

Requirements

• Must be bilingual French/English speaking C1 level--written and spoken

• 2+ years of customer service in a technical support environment

• Moderate level experience with Excel

• Well versed in chat and email etiquette--great communication skills through writing and speaking

• Adaptable and curious about new technologies

• Able to work independently and flexible enough to collaborate with others

About Us:

TaskUs is the fastest growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest-Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.

TaskUs currently has over 17,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. To find out more visit <web address removed>.

TaskUs Inc. is an equal opportunity employer.